Returns & Shipping

Orders 

We endeavour to ship all orders within 3-5 days of the order being placed, excluding weekends and public holidays. However, please note that as we are a small business in New Zealand, we have small print runs on silk scarves and make to order to keep running costs low, and ensure we only print to demand to avoid any excess stock and reduce our footprint on the environment. If an item is unavailable on my website, please contact me with details of your request and I will be in touch with an estimated time of delivery. All prices are in New Zealand Dollars.

Tracking 

All deliveries are despatched with New Zealand Post. For domestic parcels, NZ Post now offers tracking on all parcels. For international orders, if you would like to arrange an international express courier (tracked) delivery of your goods, please send me an email so that I can process your order outside of the website and create a customised invoice for your purchase via PayPal: betharmstrongdesign@gmail.com

P.O Boxes 

Please note - we are unable to deliver to P.O Boxes.

 

Standard Delivery Costs:

  • New Zealand - $5.00 (NZD)

  • Australia - $10.00 (NZD)

  • Rest of world - $15.00 (NZD)

Delivery Times

Delivery times vary depending on the destination. However NZ Post has a good reputation and most deliveries take on average between 4-12 days to reach their destination. Please note, once goods leave New Zealand, Beth Armstrong Design is not liable for missing parcels.

Duties , Taxes and Tariffs

Orders from outside of New Zealand may be subject to duties, taxes or tariffs levied by your country of delivery. If any duties, taxes of tariffs are incurred they are your responsibility. Beth Armstrong Design is not liable for any duties, taxes or tariffs levied once the order has left New Zealand. 

Returns 

If there is any material or manufacturing fault with your silk scarf, please contact us immediately and we will replace or refund your order.
Returns for other reasons, e.g. size, colour or change of mind cannot be accepted.

Items to be returned must be in the original condition complete with all packaging labels and tags. Please contact us as soon as possible once you receive your item if you wish to return it. Goods must arrive within the 14 day refund or exchange period to be eligible for a refund or exchange. 

Items that are returned to us remain the customer's responsibility until receipted by us. Refund or exchange will not be processed until we have received the returned item.
Please note, Beth Armstrong Design does not accept liability for returned goods. 

We recommend that you return your items using a recorded or signed for postal service and that you retain proof of postage.